Diagnose it.
Document it.
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ShiftSync AI helps service teams work through diagnostics, write up findings, and get clear information to the advisor, all in one place.

Live queue with bay assignments
Vehicle history pulled before dispatch
Recalls and TSBs flagged automatically
Vehicle lookup by VIN or year/make/model
Customer communication prep
Live diagnostic feed from techs

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RO #5023 — 2021 Toyota Camry MPI + Diagnostic

Concerns

Oil change service + MPI

Engine misfires on cold mornings, shakes at startup, check engine light on

MPI Findings

Front brakes 3mm, cabin filter due, CEL stored P0300 / P0302 / P0303

Diagnostic

P0300 Random Misfire. Exhaust valve lash adjusters sticking on cold start per T-SB-0010-24. Replaced adjusters, cold-soak verified, no misfire counts.

TSB match

Tech submitted Advisor reviewing Customer pending

Service Queue 4 waiting

2021 Toyota Camry Oil change + MPI · Mike T.

In progress

2022 Toyota RAV4 Brake noise · Unassigned

Ready

—

2020 Ford F-150 CEL on · Unassigned

Waiting

Auto pre-research

1 open recall (fuel pump)

1 TSB match: P0300 / valve lash adjuster

4 past ROs at this shop

Activity

Mike T. submitted RO #5023 2m

RO #5021 approved by customer 8m

2021 Camry assigned to Bay 3 15m

Customer Summary Draft

Hi, your Camry is in for the oil change. During our inspection we found the front brakes are getting low and the cabin filter is due. We also found the engine was misfiring on cold starts. Our tech traced it to an internal engine component that has a known issue on this model. We've replaced the affected parts and confirmed everything starts and runs smooth.

Tech is still working on Bay 3

Dispatch Vehicle enters queue

Pre-Research Recalls, TSBs, history

MPI Multi-point inspection

Diagnostics TSB-assisted deep dive

Write-Up AI-generated docs

Hand Off Advisor gets it all

Step 1 of 6 2021 Camry arrives for oil change service

Customer drops off for an oil change and mentions the engine has been misfiring on cold mornings with the CEL on. ShiftSync adds it to the queue and assigns Bay 3 to Mike T.

Service Queue

2021 Toyota Camry
Oil change + MPI · Mike T.

New

2023 Honda CR-V
30k service · Sarah K.

In Progress

2022 RAV4
Brake noise · Unassigned

Waiting

2020 F-150
CEL + vibration

Ready

Step 2 of 6 ShiftSync pulls vehicle intel automatically

Before Mike touches the car, the system surfaces 1 open recall, a TSB for cold-start misfire on this engine, and 4 past ROs from this shop.

Auto pre-researchLive

1 open recall (fuel pump relay)

1 TSB match: P0300 / valve lash adjuster

4 past ROs at this shop

Last visit: 6 months ago (oil change + rotate)

Step 3 of 6 MPI flags three items

During the multi-point inspection, Mike logs front brakes at 3mm, cabin filter due, and three stored misfire codes: P0300, P0302, P0303.

MPI Findings

Front brakes 3mm — recommend replace

Cabin filter due (last replaced 18 months)

CEL stored P0300 / P0302 / P0303 — random misfire

Tires, suspension, lights all green

Step 4 of 6 TSB match guides the diagnostic

ShiftSync matched P0300 to T-SB-0010-24 (cold-start misfire on A25A-FKS 2.5L). Freeze-frame confirms misfires at 28F coolant temp. Mike verifies compression, replaces the exhaust-side valve lash adjusters per the TSB, and cold-soak verifies the fix.

Diagnostic

DTCP0300 / P0302 / P0303 Random Misfire

TSB MatchT-SB-0010-24 Valve lash adjuster

ProcedureVerify compression, replace exhaust valve lash adjusters, cold-soak verify

ResultCold-start verified, engine smooth, zero misfire counts

Step 5 of 6 Findings documented in seconds

ShiftSync compiles the oil change, MPI findings, and the misfire diagnostic into one structured write-up. No re-typing, no missed details.

RO #5023Auto-generated

Oil change completed per schedule

Front brakes 3mm, recommend replacement

Cabin filter overdue, recommend replacement

P0300 resolved per T-SB-0010-24 (valve lash adjuster replacement)

Open recall noted, parts on order

Step 6 of 6 Advisor gets the full picture

The advisor sees every finding, the TSB reference, and a customer-ready summary draft. They review and send without chasing the tech down.

Customer SummaryDraft

Your Camry is in for the oil change. We also found the front brakes are getting low at 3mm and discovered the engine was misfiring on cold starts -- our tech traced it to an internal engine component that has a known issue on this model year. We've replaced the affected parts, cleared the engine light, and verified everything starts clean. We'd also recommend replacing the brakes and cabin filter while it's here.

Ready to send to customer

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