Looking Ahead
Right now ShiftSync handles the diagnostic conversation, helps you think through the concern, and generates the write-up. Here's what we're adding and why it matters for your shop.
Near-term improvements
The diagnostic conversation is getting better at following how experienced techs actually think. More relevant follow-up questions, better handling of intermittent concerns, tighter focus on the specific vehicle platform.
The AI is learning what common failures look like on specific platforms. A P0300 on a 3.5L EcoBoost gets different follow-up than the same code on a 2GR-FE.
More options for how summaries come out. Choose the detail level, adjust the tone for the audience, and format for your shop's documentation style.
Voice input is being tuned for noisy environments, not quiet offices. Better recognition with impact guns running, lifts moving, and shop radios on.
TSBs, recall notices, and OEM repair procedures surfaced inside the diagnostic conversation. No more switching to a separate portal mid-job to look something up.
Capture and attach photos during the session. A picture of the corroded connector gets tied directly to that finding in the write-up.
Let techs share sessions with each other. When one tech figures out a tricky diagnosis, the whole shop can reference how they got there.
Connect what the tech finds directly to what the advisor presents. Less copy-pasting, fewer phone calls, and the customer sees the same story from both sides.
Pre-visit triage, parts prediction, and customer reports for mobile techs. Every mobile appointment starts with actual data instead of a guess. Learn more →
Shop-wide intelligence
See patterns in your shop's diagnostic history. Which failures come back most? Which concerns take the longest? Reporting that actually tells a service manager something useful.
For dealer groups: compare diagnostic quality and documentation across locations. Share knowledge between rooftops instead of each store figuring things out on their own.
As session data grows, the system starts recognizing recurring concerns and suggesting likely causes earlier. The 12th time a B58 comes in with the same oil consumption pattern, it flags it.
Tie ShiftSync into the tools your service department already runs, so the diagnostic output feeds into your existing repair orders and workflows.
The vehicles keep getting more complex. The information techs need keeps getting harder to find. We're building ShiftSync to make the day-to-day easier, one feature at a time, with input from the people who actually do this work.