The Platform
ShiftSync walks through the diagnostic process the way a service department actually works: start with the customer concern, work through the diagnosis, and hand the advisor something they can use.
We know the data problem in automotive is a mess: TSBs scattered across portals, OEM-locked procedures, repair info in five different places. We're working on pulling that data in. Today, ShiftSync handles the conversation, the reasoning, and the documentation. Data integration is next.
Every session begins with the customer complaint and vehicle info. The conversation stays focused on that specific concern instead of wandering.
StructureThe AI tracks the vehicle, the concern, and your findings through the whole session. It doesn't forget what you told it three messages ago.
IntelligenceGenerate a Complaint-Cause-Correction summary from the session. The advisor gets language the customer can follow, not technician shorthand.
CommunicationCapture findings by voice when your hands are busy. Road testing, under the hood, wherever typing isn't practical. Notes go straight into the session.
VoiceFault codes mentioned in conversation are automatically detected, tagged, and tracked throughout the session. Keeps the diagnostic focused and searchable.
AutomationPre-visit triage for mobile techs. OBD data, parts prediction, and customer reports before the van leaves the shop. See ShiftSync Go →
GoEvery diagnostic session is saved and searchable. Find past sessions by vehicle, DTC code, or concern. Over time, your shop builds its own searchable diagnostic history.
OrganizationWhere we are right now: ShiftSync does not yet pull live OEM procedures, TSBs, or wiring diagrams into sessions. That data integration is actively being built. Today the tool handles diagnostic conversations, reasoning, and documentation. If you want to see what's coming, check the roadmap.